Call center headphones with a microphone or a noise-canceling headset - issues will definitely crop up in the process. Troubleshoot common issues and ensure your call center headphones work perfectly check the connection Have your headphones properly connected to your audio source. If you use wireless headphones, then check if you have paired them with your device, Inspect the cables If you are using wired headphones, inspect the cables for damage or loose connections. At times, a faulty cable can cause the problem of sound.